Remote Database Rescue Service

Remote Database Rescue Service

Our DBA experts are available 24/7 even on holidays, week nights & weekends to take care of your databases. The Oracle expert team is hired against the reporting of a problem and take this problem on board within one hour of the reporting. Remote DBA services acts as an extension of your in-house DBA resources, providing superior remote database administration, management and optimization services and access to Oracle expertise when you need it. When you call for support, you will get individual attention, not a random voice in a call center. The team manages the problem until it is solved or redirected to another specialist team.The service includes an initial assessment phase Remote Database Startup preparing to the service implementation.

Calendar Support
Our business is to help companies in minimizing downtime and optimizing system performance in 24x7x365 database environments.

Phone Phone Number
We have a local number in each country. Our customers may contact our expert team at every hour of the day.

Time Quickly Response Time
The Oracle expert team is engaged by the customer in any case of critical event and takes care of the problems within 30 minutes from the customer contact (best response time,may change depending on Customer Service Plan

Ticketing Ticketing System
Every activity is tracked in our ticketing system. Your company may check the status of active ticket or building periodic report about the activities involving databases managed by our expert team.

Evaluating your Database environments filling the request form using this parameters
Calendar Database Number
Specify how many database would you check.
Users Users Number
Specify the users number for each database.
DbSize Database Size
Specify the database size for each database.
SlaTime SLA Time
Specify the SLA intervention time requested for each database.
Options Instance Options
Specify if your database use Oracle RAC, Dataguard,Failsafe or OVM.

Request form Request form